Front Desk Clerk Jobs | Hotel Clerk Job
Hotel Desk Clerk Jobs – What is the Job of a Front Desk Clerk? What do Front Desk Clerk Jobs Involve?
Front desk clerks and hotel desk clerks have the responsibility of greeting guests at a lodge in establishment. Front end desk clerks will provide a variety of services for guests which can include assigning them rooms, checking out guests, and helping guests when they have any problems. In addition, hotel desk clerks will keep track of guest information using computers.
Front desk clerks will answer any questions the guests have about the services of a hotel, hotel check out times, the local scenery, or other matters of interest. They will report guest problems with members of housekeeping, maintenance, security staff, and direct more complex questions to their supervisor or to the hotel manager.
In smaller motels or hotels, front end clerks may have multiple roles, such as acting as maids, or performing the role of a bookkeeper, cashier, or telephone operator.
Working Conditions for Hotel Desk Clerk Jobs – How is the Working Environment for Front Desk Clerk Jobs?
The working conditions for hotel desk clerk jobs usually involve a 40 hour workweek, with most working full time. Hotel lobbies can be busy depending on the size of the institution, but for the most part front end clerks work in quiet environments, with fairly low stress levels.
Some deal of stress can come to a motel desk clerk as a result of having to deal with angry guests, and check out and check in time can be busy depending on the size of the lodging establishment. Dress codes for hotel desk clerks are usually exacting, due to the professional image that they are supposed to represent for the hotel.
Front Desk Jobs Education – How to Become a Hotel Desk Clerk – How to Receive Your Front Desk Clerk Training
Hotel desk clerks usually receive training on the job, which can include an explanation of services, how rooms are arranged, how to negotiate with a angry customers, customer service, and an explanation of the jobs responsibilities.
Formal training in hospitality management may be desired depending on the standing of a lodging institution, and the type of clientele that they serve. Additional training in computer technology may be needed in order to understand billing systems, computer registrations, and computerized room assignments.
Hotel Desk Clerk Training Requirements – How to Become a Front Desk Clerk
In order to become a front desk clerk, it is necessary to have good interpersonal communication skills, in order to present a good appearance of the hotel to a guest, in addition to being highly energetic and being able to work is part of a team. Personality traits are difficult to teach to an individual, so these characteristics are what a hotel employer looks for when making their decisions.
Computer experience and foreign language fluency can be helpful depending on the clientele of a lodging establishment. Larger hotel and motel chains offer more advanced employment opportunities than those who are independently owned. Most large lodging chains have established programs for management training. The Educational Institute of the American Hotel and Lodging Association also offer certification and lodging management training.
Front Desk Clerk Hotel Employment – What is the Future of Hotel Desk Clerk Jobs?
Over the next decade, hotel desk clerk and front desk clerk employment should grow by about 17%, as more individuals and companies decide to travel. Frequent short trips are becoming increasingly common due to lower prices in airfare, and negative factors that are impacting growth include computer technology which is simplifying reservation and check out and check in procedures.
Computer technology should not be too much of a concern for front desk clerks, as most individuals prefer personal contact in order to resolve any problems that they may have with a hotel. Overall, job prospects for motel desk clerks are excellent due to the high turnover in the industry and employment transfers.
It is important to keep in mind that front desk clerk jobs are subject to economic fluctuations, and a recession or depression will decrease the need for hotel desk clerks.
Front Desk Jobs Pay Scale – How Much Do Hotel Front Desk Jobs Earn?
In 2006, hotel and motel desk clerk jobs earned a median salary of $18,460, with earnings varying depending on the size of the institution, and the area that is serviced. Luxury hotels will often pay very high wages to desk clerks, but they are more demanding in the requirements of professionalism from hotel staff.
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